Shipping policy

SHIPPING POLICY

Thank you for shopping with ALTERED. Below is our Shipping Policy, which outlines important information about how we process and deliver your orders.

1. SHIPPING COVERAGE
We currently ship across all serviceable pin codes in India through our trusted courier and logistics partners. International shipping is not available at this time.

2. SHIPPING CHARGES

  • We offer free shipping on all orders — no minimum purchase required.

  • Cash on Delivery (COD), if available, may incur an additional handling fee, which will be displayed at checkout.

3. ORDER PROCESSING TIME

  • Orders are typically processed and dispatched within 1–3 business days (Monday–Saturday, excluding public holidays).

  • You will receive an email/SMS confirmation once your order has been shipped, along with tracking details.

4. DELIVERY TIMELINE

  • Metro cities: 2–5 business days from dispatch

  • Non-metro cities: 4–8 business days from dispatch

  • Remote and outstation areas: 7–12 business days from dispatch
    Please note that delivery timelines are estimates and may vary due to external factors such as weather, festivals, strikes, or courier delays.

5. DELAYED OR FAILED DELIVERIES

  • ALTERED is not liable for any delays once the order has been dispatched.

  • If your order is undelivered due to an incorrect shipping address or multiple failed delivery attempts, it may be returned to us. We will reach out to reattempt delivery, but additional charges may apply.

6. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to check the real-time status of your shipment on our courier partner’s website.

7. DELIVERY ISSUES
If you face any issues such as a delay, damaged packaging, or missing items, please contact us within 48 hours of delivery at info@altered.co.in or +91 91661 75803. Kindly retain any relevant photographs or unboxing videos, as we may request them for investigation.

8. MULTIPLE SHIPMENTS
In some cases, your order may be split into multiple shipments depending on item availability. You will be notified if your order is being delivered in parts.

9. CHANGE OF DELIVERY ADDRESS
If you need to change the delivery address after placing the order, please contact us as soon as possible. Address changes are only possible before the order has been dispatched.

10. CONTACT INFORMATION
For any questions regarding shipping or your order status, please reach out to:

ALTERED
Email: info@altered.co.in
Phone: +91 91661 75803

We appreciate your trust in ALTERED and aim to provide a seamless delivery experience every time you shop with us.