Terms of service

TERMS OF SERVICE

OVERVIEW
Welcome to ALTERED! The terms “we”, “us” and “our” refer to ALTERED, a clothing brand operating in India. ALTERED owns and operates this website and online store, including all related content, tools, features, and services (the “Services”) to provide a curated shopping experience. ALTERED is powered by Shopify, which enables us to deliver these Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to all the terms and policies, you must not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. You agree to provide accurate, current and complete information during any registration or checkout process. You are solely responsible for maintaining the confidentiality of your account and password and for all activity under your account.

SECTION 2 - OUR PRODUCTS
We strive to ensure that product descriptions, prices, and images are accurate. However, due to screen variations, actual product colors or appearance may differ. We do not guarantee that the product images reflect the exact product you will receive. Product availability and descriptions may change at our discretion without prior notice.

SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. ALTERED reserves the right to accept or decline any order. Orders are confirmed only after payment is processed and confirmed. Please review your order before submission, as cancellations may not be possible after confirmation. Returns and exchanges are governed by our Refund Policy [LINK].

SECTION 4 - PRICES AND BILLING
All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Shipping and handling charges may be added at checkout. Prices and offers are subject to change without notice. You agree to provide valid and current payment details and authorize us to charge your selected payment method for all purchases.

SECTION 5 - SHIPPING AND DELIVERY
Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by third-party logistics providers or external factors. Once the order is dispatched, the risk of loss and title for products pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
All content on our website, including text, images, logos, graphics, and design, is owned by ALTERED or its licensors and protected under Indian intellectual property laws. You may not copy, reproduce, modify, or use any content without written permission.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties or endorsements. Your use of these tools is at your own risk and subject to third-party terms.

SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or policies of such third-party websites. Any interaction with these third parties is solely at your own discretion.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
ALTERED is hosted on Shopify, which provides the e-commerce platform. However, all purchases are made directly with ALTERED. Shopify is not liable for any claims or damages related to your purchases.

SECTION 10 - PRIVACY POLICY
Your privacy is important to us. Please refer to our Privacy Policy [LINK] for details on how we collect, use, and share your personal information. Shopify’s privacy practices also apply and can be found here: [Shopify Privacy Policy Link].

SECTION 11 - FEEDBACK
Any feedback, suggestions, or ideas you submit become the property of ALTERED, and we may use them for any purpose without compensation to you. You confirm that your feedback does not violate any third-party rights.

SECTION 12 - ERRORS AND INACCURACIES
We reserve the right to correct any errors, inaccuracies or omissions on the site, including after an order has been placed. This includes changes to product information, prices, or availability.

SECTION 13 - PROHIBITED USES
You agree not to use our Services for any unlawful or prohibited purpose. This includes, but is not limited to, violating intellectual property rights, transmitting viruses, impersonating others, or attempting to breach our security systems.

SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, if we believe you have violated these Terms. Your obligations under these Terms will continue even after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee uninterrupted or error-free access to the Services.

SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, ALTERED will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any product purchased through them.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless ALTERED and its affiliates from any claims, losses or damages arising from your breach of these Terms or your misuse of the Services.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remainder shall remain in full force and effect.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision shall not constitute a waiver. These Terms, along with our policies, represent the entire agreement between you and us.

SECTION 20 - ASSIGNMENT
You may not transfer your rights under these Terms without our prior written consent. We may assign our rights at any time without notice.

SECTION 21 - GOVERNING LAW
These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

SECTION 22 - HEADINGS
Headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of the revised Terms.

SECTION 24 - CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:

ALTERED
Email: info@altered.co.in
Phone: +91 91661 75803