Order Management Services

Streamline your order processing and fulfillment

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End-to-End Solutions

Streamline Your Order Processing

Our comprehensive order management services handle your entire order lifecycle from initial receipt through processing, tracking, and delivery confirmation, allowing you to focus on growing your business while we ensure smooth operations.

With expertise in the promotional products industry and other e-commerce sectors, we implement efficient processes that reduce errors, save time, and cut operational costs by up to 70%.

Reduce order processing time by 60%
Minimize order errors and customer service issues
Improve customer satisfaction with timely updates
Scale your operations without adding staff
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Order management and fulfillment services
Our Process

End-to-End Order Management Workflow

We handle every step of the order process with precision and care, ensuring smooth fulfillment and satisfied customers.

Order Receipt & Validation

We receive and validate new orders, checking for completeness and accuracy before processing.

Order Processing

Orders are entered into your system with all necessary details, ensuring proper documentation.

Inventory Management

We check inventory availability and coordinate with suppliers as needed to fulfill orders.

Shipping & Tracking

Shipping arrangements are handled efficiently, with tracking information recorded for updates.

Customer Communications

We keep customers informed with order confirmations, shipping updates, and delivery notifications.

Reporting & Analytics

Comprehensive reports provide insights into order performance, trends, and areas for improvement.

Our Capabilities

Why Choose Our Order Management Services

Our order management solutions are built with your business needs in mind, offering a robust set of features to enhance your operations.

System Integration

We seamlessly integrate with your existing systems and software, including major e-commerce platforms, CRMs, and ERP systems.

Customer Service Excellence

Our trained representatives provide exceptional customer service throughout the order fulfillment process.

Real-Time Order Tracking

Monitor the status of all orders in real-time, with instant access to current information through our reporting system.

Error Prevention

Our multi-step verification process catches potential issues before they become problems, minimizing order errors.

International Capabilities

We handle domestic and international orders with knowledge of shipping requirements, customs documentation, and regulations.

Data-Driven Insights

Gain valuable insights into your order patterns, customer preferences, and operational efficiency through detailed analytics.

Seamless Connectivity

System Integrations

Our order management services integrate with a wide range of platforms and systems, ensuring smooth data flow across your business ecosystem. We work with:

  • E-commerce platforms (Shopify, WooCommerce, Magento)
  • CRM systems (Salesforce, HubSpot, Zoho)
  • ERP solutions (SAP, Oracle, Microsoft Dynamics)
  • Promotional product industry software (SAGE, ASI, PromoStandard)
  • Shipping carriers (UPS, FedEx, USPS, DHL)
  • Payment processors (Stripe, PayPal, Square)

If you use a custom system, don't worry! Our team has experience adapting to various platforms and can work with your existing technology stack.

System Integration Diagram
Success Stories

Case Studies

See how our order management services have transformed businesses just like yours.

Promotional Products

PromoWare Inc.

PromoWare reduced order processing time by 65% and eliminated shipping errors by implementing our end-to-end order management solution.

  • 65% faster order processing
  • 99.8% order accuracy rate
  • 40% reduction in operational costs
E-commerce

GreenLeaf Organics

This online organic products retailer scaled their operations without adding staff by outsourcing order management to Altered.

  • 200% order volume increase
  • 0 additional in-house staff
  • 25% increase in customer satisfaction
Common Questions

Frequently Asked Questions

Get answers to common questions about our order management services.

How quickly can you start managing our orders?

We can typically begin managing your orders within 1-2 weeks after completing our onboarding process. This includes system integration, training our team on your specific requirements, and establishing communication protocols.

How do you ensure order accuracy?

We implement a multi-step verification process for every order. This includes initial validation upon receipt, cross-checking during processing, and final review before confirmation. Our process-oriented approach and trained staff ensure we maintain a 99.8% accuracy rate.

Can you handle international orders and shipping?

Yes, we have extensive experience managing international orders. Our team understands the complexities of international shipping, including customs documentation, duty calculations, and country-specific regulations. We work with all major global carriers to ensure smooth delivery worldwide.

What types of reporting do you provide?

We provide comprehensive reporting including daily order summaries, weekly processing metrics, monthly performance analytics, and custom reports tailored to your specific needs. All reports include actionable insights to help improve your order management process continuously.

How are customer service inquiries handled?

Our team can manage customer service inquiries related to orders via email, phone, or your preferred communication channel. We respond promptly to questions about order status, shipping updates, and other common inquiries, escalating more complex issues to your team when necessary.

Investment

Order Management Pricing

We offer flexible pricing options to suit businesses of all sizes. Contact us for a customized quote tailored to your specific requirements.

Starter

$ 499 /month

For small businesses processing up to 100 orders monthly

  • Up to 100 orders per month
  • Order entry and processing
  • Shipping coordination
  • Basic order tracking
  • Weekly summary reports
  • Advanced reporting
  • Dedicated account manager

Enterprise

Custom Pricing

For larger businesses processing 500+ orders monthly

  • Unlimited orders
  • Full-service order management
  • Priority processing
  • Advanced system integration
  • Custom reporting dashboard
  • Strategic process consultation
  • Dedicated team + account manager

* All plans include our core order management features. Custom plans available for specific industry requirements.

Ready to streamline your order management?

Book a free strategy session to discover how our order management services can transform your business operations.

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